1. Who we are
Countdown is owned and operated by CountdownLLC. Our website is countdownmethod.com. When you visit our website or purchase from our store, we collect and use certain information about you. This policy explains what we collect, why we collect it, and how we use it.
If you have any questions, contact us at: countdownmethod@gmail.com
2. What information we collect
- Your name, email address, shipping address, and phone number when you place an order or sign up for our newsletter
- Payment information processed securely through Shopify — we do not store your card details directly
- Your IP address, browser type, device information, and pages visited via cookies and analytics tools
- Information you voluntarily provide when contacting us
3. How we use your information
- Process and fulfil your orders and send you order confirmations and shipping updates
- Send you marketing emails if you have opted in — you can unsubscribe at any time
- Improve our website and understand how visitors use it
- Run targeted advertising on platforms like Meta (Instagram and Facebook) using tools like the Meta Pixel
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Cookies and tracking
Our website uses cookies — small files stored on your device — to make the site work properly and to understand how people use it.
- Essential cookies that keep the website and your shopping cart functioning
- Analytics cookies (Google Analytics) that tell us how many people visit and what they look at
- Advertising cookies (Meta Pixel) that allow us to show relevant ads to people who have visited our website
You can turn off non-essential cookies in your browser settings at any time. Doing so may affect how parts of the website function.
5. Shopify
Our store is built on Shopify. Shopify processes your payment and order data on our behalf and has its own privacy policy which you can read at shopify.com/legal/privacy. By purchasing from us, you also agree to Shopify's terms.
6. Third-party services
We use the following third-party services that may process your data:
- Shopify (order processing and payments)
- Google Analytics (website analytics)
- Meta Pixel (advertising and retargeting)
- Email marketing platform (e.g., Klaviyo / Mailchimp)
Each of these services has its own privacy policy. We only share the minimum data necessary for them to function.
7. Data retention
We keep your order data for as long as required to fulfil your order and comply with legal obligations. If you unsubscribe from our email list, we will remove you from active communications within 10 business days.
8. Your rights
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your data, subject to legal obligations
- Opt out of marketing communications at any time by clicking Unsubscribe in any email
To exercise any of these rights, email us at countdownmethod@gmail.com.
9. Children
Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with their information, please contact us and we will delete it promptly.
10. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top. Continued use of the website after changes are posted means you accept the updated policy.